Return & Refund Policy
Last updated: August 2026
As a factory-direct wholesale supplier, our products are produced to order. Please read the following terms before placing an inquiry.
1. Samples
Sample orders are non-refundable, but the sample cost is deducted from your first bulk order. Samples are shipped after production.
2. Quality Inspection
Every batch is inspected by our QC team before shipment. We ship only after the inspection is passed.
3. Bulk Orders
Bulk orders are made to your confirmed specifications (sizes, styles, packaging). As they are produced specifically for you, bulk orders cannot be cancelled or returned except as stated below.
4. Defective Goods
If you receive products with quality defects, contact us within 7 days of receipt with photos of the defect and your order reference. After verification, we will replace the defective items or issue a refund; we cover the return shipping of defective goods.
5. Quantity Discrepancy
Report any shortage or quantity mismatch within 48 hours of receipt, with photos of the cartons and the packing list.
6. Shipping & Logistics
All goods are picked up in Guangzhou. Buyers arrange their own freight (e.g. a forwarder), or we can arrange shipping on your behalf.
7. Non-Returnable Items
Custom-printed or customized items, items already sold or damaged after receipt, and sample items cannot be returned.
8. How to Claim
Contact us via WhatsApp or email at support@lildrake.com with your order number and photos. All claims are handled within 5 business days.